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Smarter Analytics Clan Radio/Vala Afshar, CCO, Enterasys

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Vala Afshar is Chief Customer Officer for Enterasys Networks. Afshar is responsible for worldwide services operations and technical support functions including contact center operations, field engineering, support engineering and infrastructure technologies. Afshar and his team have successfully implemented an award winning (CRM Magazine Elite Services) cloud computing customer relationship management framework  that uses business and performance management analytics to achieve best-in-class customer satisfaction and employee retention.