Are Your Salespeople Pro-Active or Procrastinating with Customer Service?

Are you one of the many salespeople who suffer from next-big-deal-syndrome? This is the syndrome that causes salespeople to keep looking for more brand-new clients with initial big deals than to service current and past clients in an effective and profitable manner. There is a thrill in chasing new deals. However, as all stats prove, current and past clients are far more profitable and easier to work with. So, how do so many salespeople mess up the simple process of customer service? In order to answer this question I asked Ron LaVine, President of Accelerated Sales Training, to help me tackle this issue. During the interview we covered: *The difference between customer service and Pro-Active Customer Service *Why salespeople mess up customer service *What a CRU is and how to use it to make customer service more profitable *And much more