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The State of Utah has been well regarded for a number of years for its portal at Utah.gov, and the University of Utah's Center for Public Policy and Administration has recently completed a study to quantify the financial benefit of delivering these online government services. The results - based on just nine online services from over 1,200 available at Utah.gov - found a total of $61 million saved over five years.
Tune in to hear from Dr Jennifer Robinson from the Utah University's Center for Public Policy and Administration and Rich Olsen from Utah Interactive talk about the findings from the report, and the importance of measuring the impact of online service delivery.