How do you handle the following situations? An upset spouse; Confrontation on social media; An unhappy customer at work; An unresponsive teenager. Do you keep your composure during a heated argument, withstand insults, provocations, and disrespect from others without losing your cool? Would you like to learn skills from a professional mediator to help de-escalate the situation?
Douglas Noll, JD, MA, is a full time internationally recognized mediator and peacemaker, specializing in difficult, complex, and intractable conflicts. A lawyer turned peacemaker, his calling is to serve humanity. Douglas is an award-winning author of three books, and his latest is, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less.
Join Douglas Noll and me on Tuesday, November 14, 10-11 A.M. CT US. We will be having a conversation about how using pragmatic and practical skills of peace can resolve deep interpersonal and ideological conflicts, and also the secrets to calming an angry person of any age while remaining centered and calm.