Brian Mullaney – SVP Customer Contact Ce

Title – Taking Performance Leadership/Customer Experience to the Next Level

Featuring: Brian Mullaney – Senior Vice President Customer Contact Center – The SCOOTER Store

We all know as Service Leaders, the largest aspect of our  budget/responsibilities is people.  I have asked Brain Mullaney from The SCOOTER Store to join me in discussing current strategies on how to engage employee performance in a multi-channel customer experience environment.  Brian is a recognized Service Leader with proven ability to harvest the most out of successful employee engagement, with little or no resources.

If you are a Service Leader wanting to validate your employee performance strategies, this is a no-miss show.

Expected Outcomes:

• Performance Leadership Methods– What works and how you can be creative with little or no budget
• Accountability – How to ensure you get the best performance out of each employee
• Hiring the right people in a multi-channel contact center environment – one shoe does not fit all
• Culture – How important creating a “culture” is