I was in a Starbucks on the way to a train, I think last year. I had already ordered, and was waiting for the barista to make my drink. The barista addressed the woman standing near me, who had ordered first - she looked to be about 60.
Barista: I’m sorry, we don’t have any eggnog left for eggnog lattes. Can I get you anything else?
This customer takes about 10 seconds to respond, but before she says anything, she gets this tight-lipped grin on her face. She looked like she’d just realized she’d won a game and was about to play the winning card.
Customer: You know you’ve ruined my whole morning, don’t you? This is unacceptable. You will make me TWO mocha lattes and I hope you’d don’t expect me to pay for my order.
Barista: Of course ma’am.
After another minute of making her order, the Barista says: The eggnog latte is a seasonal item, and we’ve actually had very few requests for it. I think that’s why we don’t have enough, they haven’t been sending us very much.
Customer: Oh… just.. SHUT UP!
At this point the customer’s companion joined her from outside the store, and she tried to say something to the barista as if it was all fine and it was just customer bantering. But it clearly was not. I still bear some shame in not stepping in on behalf of the barista. I read comedic posting sites such as “Not Always Right” on a regular basis, but I’d never actually seen such behavior in person before.