Jan Carpman is a wayfinding expert with 30+ years’ experience on hundreds of projects in large, complex, public facilities. Believing that designed environments and their wayfinding systems should respond to the needs of the people who use them, she is proud to have involved thousands of users in her work. A skilled speaker, writer, and coach, Jan is the author (with Myron Grant) of the award-winning books, Directional Sense: How to Find Your Way Around and Design that Cares: Planning Health Facilities for Patients and Visitors. She is a Partner in Carpman Grant Associates, Wayfinding Consultants, Ann Arbor, MI and holds a PhD in Architecture and Sociology (University of Michigan), a Master of City Planning (Harvard University), and a BA in Sociology (University of Rochester). While Jan has developed great directional sense, she – like everyone else – becomes lost now and then.