There is a critical piece missing in most organizations today: The ability to serve their internal and external customers to create engagement. Larry Stuart, a veteran of the hospitality industry and an expert on the subject has written a book about the missing ingredients of service in today's business culture, how to add those to your organization, and the impact it will surely have on your bottom line. He joins Diane to explore his ideas.
Larry is currently the CEO and president of LS Hospitality. He holds a Bachelor of Science degree from Cornell University School of Hotel Administration. Over the years he has positively impacted his teams and brands that include the Walt Disney World Dolphin, NASCAR Café, Loews Hotels at Universal Orlando Resort, and Southwest Airlines. He is also the author of The Spirit Of Hospitality.
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