How the Pandemic is Impacting Your SSDI Application

The Social Security Administration was not immune to COVID-19. Like every other aspect of life that changed with the pandemic, the SSA needed to pivot in order to serve the public. While this was a daunting task, the organization transitioned into an almost entirely remote workforce over the span of a few days. 

First, they created an updated mySSA portal.

Second, new “Social Security Statements” were recently introduced. 

Third, the telephone system will be overhauled. 

Fourth, the SSA authorized e-signatures and electronic representation forms. 

Since all the SSA field offices are closed, they needed a solution for how to conduct hearings. Optional telephonic hearings were quickly implemented. This is a great option for individuals who live in remote areas or people who have difficulty walking. Video hearings, using Microsoft Teams, were also implemented, allowing the judge, the claimant, and the attorney to meet “face-to-face.”

In the near future, these alternative formats for hearings will remain. It would not be surprising if the SSA allowed optional virtual hearings indefinitely.