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Customer Experience

Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

On-Demand Episodes

Mike Aoki is the President of Reflective Keynotes Inc., a Toronto based training firm. His call center, sales and presentation skills workshops help people improve their over-the-phone and face-to-face communication skills.... more

Mark Healy is the the founder and Managing Partner of Torque Customer Strategy and most recently a Partner at Satov Consultants. Mark's focus is in the area of Customer Strategy including customer insights, customer experience, innovation... more

The Customer Experience Show welcomes customer experience champion Jeanne Bliss. Jeanne has been fighting valiantly to get customers on the strategic agenda for over 25 years, with companies like Lands' End, Coldwell... more
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