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Customer Experience

Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

On-Demand Episodes

Eric Fraterman is founder of Customer Focus Consulting and the theme of his work is always Sharper Customer Focus for a Sharper Competitive Edge. Eric helps clients bring the customer inside their organization, then... more

Designing for the Upcoming World of Mobile Apps Dominira is Director of User Experience at Akendi. Akendi is a leading human experience design firm, leveraging equal parts experience, research, expertise and product design... more

Bruce Temkin is widely viewed as a leading expert in customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. Bruce is the author of the blog Customer... more

In an increasingly generic world, where customers are fickle, margins are thin and profits elusive, managing compelling experiences can make all the difference. That’s the message author and internationally acclaimed speaker Lou Carbone... more

Michael R. Hoffman is a pioneer in monetizing customers and customer experience. He has spent more than 20 years helping companies understand and value customers and leverage customer knowledge in every... more

Dean is an intellectual adventurer, customer experience alchemist and scholar of the new world of work. He has an insatiable appetite for discovering how businesses can become more successful and increasingly contribute to society.... more

Ken is one of Canada's leading authorities on the psychology of Customer Experience Management and focuses solely on helping companies use the power of the customer experience to retain customers, build their market share, and... more

What Does it Mean to Design for the Customer? Tedde infuses Akendi, its services and methodology with his strong belief that customer and user experience creation must go beyond a singular product interface, service or... more

Lior Arussy is an author, visionary, consultant and creative catalyst. He is the founder of Strativity Group and pioneer of Customer Experience Management (CEM). He uses solid business strategies based on customer focus to help... more

The Dollars and Sense of Employee Engagement - David Wheeler is the Executive Director of the Focus Group Ltd. He started in research and was promoted to Research Director 5 years ago with an appointment to the Board in... more
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