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Customer Experience

Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

On-Demand Episodes

Jeff Bowman, the A (Attitude) in The Marketing Pad provides high quality business coaching, planning, training and speaking in the areas of Sales, Marketing, Leadership, Interpersonal Communication, Conflict Management and... more

Dawna has over 20 years experience as an inspired coach, adviser, speaker, partner, strategist, writer, and consultant providing insightful and forthright leadership to ensure goals are realized. She has a proven track record of... more

Rob McDougall, president and co-founder of Upstream Works has been a catalyst for change within the Call Center industry for over 15 years. With Upstream Works, he developed a successful business model that provides... more

Kes Sampanthar is Director of Media Strategy at Cynergy Systems; a concept design and development agency. He has over 15 years in the industry and most recently came from Akamai where he held senior management positions in the... more

A Big Huge Thank You to our listeners and to all our incredible guests who have contributed so much of their knowledge, their insights and their experience to help business become aware of Customer Experience, and how they can grow their... more

Michael is the public face of KCI. Over a 30 year career, as an executive, management consultant and thought leader, Michael has proven results in leading operational excellence. Michael has expertise is in human development,... more

Walter is Chair of Universal Mobile Solutions, a leading marketing consulting firm specializing in mobile marketing. UMS is positioned as a leading provider of mobile marketing opportunities and solutions and is active in several verticals... more

Tom Feeney is the president & CEO of Safelite AutoGlass®, the nation’s leading provider of vehicle glass repair and replacement services. In his 20 years with the company, he has been instrumental in establishing Safelite AutoGlass® as a... more

Ben Watson is a principal in the newly formed customer marketing team for the Digital Enterprise Solutions Business Unit at Adobe. Ben’s responsible for working across the Adobe organization to optimize the enterprise customer journey and... more

Professor Morris Pentel runs one of the most respected consulting businesses in the UK with a track record based on successful work for some of the largest institutions in the world. He has been involved in the delivery of some of the... more
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