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Episode 22 - Derek Williams with Clients Andy Fisher and Bill Bongle

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Customer Experience

Customer Experience

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Customer Service in the Public Sector? In Episode 20, Derek Williams (Mr. WOW) spoke of his WOW Awards programme and how it has successfully improved the Customer Experience in the UK by addressing the Customer Service element. In today's follow up session, we will hear from 2 of Derek's clients on why they brought the program in, what worked well for them and some lessons learned. Derek's programme is unique in that it has been successful in not just the private sector but in the public sector, where often the focus on customer service seems less apparent. We will be welcoming Andy Fisher, former Superintendent in the Merseyside Police in the UK. He is now retired and helping out as a WOW! Ambassador and Bill Bongle is with the Green Bay Police in Green Bay, Wisconsin. Derek Williams is an inspirational and motivational speaker, and creator of The WOW Awards™. He is the leading UK customer service speaker and world-wide selling author. His latest book, co-written with Don Hales, "Wow! That's What I Call Service", is packed with examples of truly outstanding customer service from The WOW Awards and The National Customer Service Award. Derek is one of Britain's leading business and customer service gurus.

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