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Episode 21 - Jim Love

  • Broadcast in Business
Customer Experience

Customer Experience


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Does Social Media have a place in business? Demystify Social Media with our very own social media expert, Jim Love, executive producer of this show. Jim is an accomplished consultant with over 30 years of experience. He is the CEO of Chelsea Consulting a strategic IT consulting company which specializes in Outsourcing and Managed Services. Among his many accomplishments, Jim built the company’s CRM practice and has helped to make Chelsea a leader in Customer Relationship Management. Jim also heads the company’s Change Management and Process Transformation practices and has done strategic work in these areas throughout the world. He is widely regarded as an expert on collaborative technologies and virtual teams. He is a founder of Hubba – a social media and collaborative technology think tank with offices in Toronto and New York. His work is published in journals such as the Cutter Journal of IT. He is a sought after speaker. He is a part time professor (Marketing for New Ventures) at the University of Waterloo. He hosts a weekly talk radio show (www.BlogTalkRadio.com/GameChanging) which is also syndicated as a podcast. Through his world-wide and increasingly virtual practice, Jim helps organizations leverage technology, people and processes to achieve astounding business results. He is a Fellow of the Institute of Certified Management Consultants and is the chair of the largest Canadian chapter of that organization as well as a board member of the largest Institute.