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Episode 20 - Derek Williams - Mr. WOW!

  • Broadcast in Business
Customer Experience

Customer Experience


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WOW Awards! A Novel and Powerful Approach to Employee Recognition. Who is Mr Wow? Mr WOW is actually Derek Williams who is an inspirational and motivational speaker, and creator of The WOW Awards™. He is the leading UK customer service speaker and world-wide selling author. His latest book, co-written with Don Hales, is packed with examples of truly outstanding customer service from The WOW Awards and The National Customer Service Award. Derek is one of Britain’s leading business and customer service gurus. Derek advises and trains a wide variety of businesses on how to create ‘WOW!’ in their customer service. Derek’s services as a Professional Speaker are in demand from national and international corporations and business groups.Derek’s previous business, Stephens & Co, won five national awards for customer service including Commerce Magazine Excellence in Customer Service (the only business to ever win this award twice) and The Federation of Small Businesses Customer Care Award.