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The CIO’s Quandary: Whither the Social Media Revolution?

  • Broadcast in Business
Gary Vaughan

Gary Vaughan


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John Mancini is a well-known speaker and leader of the AIIM global community of information professionals. He is also the author of the controversial e-book, ‘Occupy IT’ Manifesto.  
As Mr. Mancini noted in a 2012 Forbes article, thanks to the consumer technology and social media revolutions, we live in a world of engagement. But many public and private sector organizations are caught “between a rock and a hard place.”  On the one hand, CEOs want to embrace this new world of engagement.  On the other, IT departments are reluctant to give up the control they enjoyed in the “old world.” They understand that unless ways can be found to bridge the gaps between the new Systems of Engagement and the old Systems of Record, brand new information silos will be created. Yet they worry about the new transparency.

In Mr. Mancini’s view, these challenges require that business executives reassert leadership over 5 key IT initiatives: (1) commit to the cloud; (2) mobilize everything; (3) make the business social; (4) digitize anything that moves; and (5) prepare for extreme information management. While addressing this kind of challenge requires technical skills, he also feels that it requires process and customer acumen more often found in the business than in our IT departments.

Gary Vaughan will be hosting this interview.  Gary is a private consultant and a Senior IT and Knowledge Management Advisor in Washington D.C. 

A follow-up, moderated Twitter discussion will take place after the program at #collabtechtalk.

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