We're talking about "talking points" -- words we can use during difficult situations. We can start with interactions with health care professionals -- what we can say when we're concerned about care issues or feel the staff may be minimizing our concerns. We can then move to family and talk about how to address those who may doubt what we're doing and how we're doing it.
Warren Hebert, DNP, RN, CAE, is an alumnus of the Robert Wood Johnson Foundation’s Executive Nurse Fellows Program. Hebert is Chief Innovation Officer for a home health analytics company. He is also a family caregiver, home health nurse, nursing professor, and executive director of the HomeCare Association of Louisiana. Attaining his Doctor of Nursing Practice degree (DNP) in 2015, Hebert joined his alma mater, Loyola New Orleans, in 2016, as lead faculty for health policy, Care of Vulnerable and Aging populations, health care ethics, and he teaches doctoral students about systems change and innovation. Hebert has hosted the radio program/podcast, Family Caregiving, for seven years.