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Gamification and Engagement have been used in contact centers for some time now and so far, the results have been… mixed. Why do some Gamification and Engagement programs work so well for some organizations, and fall flat for others?
Fresh out of the military and religious service, Elijah stumbled upon Snowfly, a leading gamification-based incentive, engagement, and analytics company, that did things differently. It’s a company that focused on people and understood and leveraged human psychology. He’s seen and participated in effective programs and created tools that have completely transformed organizations and its people. He’s now on a mission to spread the message the Gamification, Incentives, and Engagement have a new look.
Guest: Elijah Cox, COO of Snowlfy
Elijah is the Chief Operating and Technology officer at Snowfly, a leading gamification-based incentive, engagement, and analytics company. Elijah started as a junior programmer for Snowfly and within a few years was involved in all operations and consulting within HR, product, and Employee Experience/Engagement. Elijah is passionate about self-improvement, leadership, and organizational health.