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"Conversational Virtual Agent (sometimes known as chatbots) are all the rage. There has been an explosion, with easily accessed and low-priced conversational frameworks from the likes of Amazon and Google. However, while it’s easy to put together a bad conversational application, developing and deploying one that actually provides a useful service for everyone
involved is a different matter.
Join this show to hear about the different channels on which virtual agents can act, how their knowledge base should be structured, the best approach to training, the necessary integrations, and why machine learning, with
all its promise, is not enough to build a conversational agent that you can trust to talk with your customers."