Outbound Calls: Challenges and solutions for both blended and dedicated centers.

"Hear author and industry expert Alex Demczak share his ideas and answer your questions on best practices in outbound calling. He will draw from three decades of experience and his book Optimizing Outbound Calls, written with Dr. Jon Anton. Whether outbound calls are a fraction of your activity or most of it, this session will provide you with ideas you can use."