In a world where loyalty to a company is almost old fashioned, and where it is so easy to access any business at any time, it is critical to make your small business stand out. One way to do this is to create an environment where clients feel valued and listened to. In her workshop, Powerful Conversations, Life, Business and Leadership Coach, Elizabeth Critchley, teaches the secret of listening along with asking the right questions to allow clients to know they are seen as individuals and to know that they are valued. Sometimes what is unsaid is just as important as what is said. In this Blog Talk Radio program, get some insight into some of the strategies from her workshop that you can use to enhance your client experience and loyalty.
Elizabeth Critchley is a certified, professional Life Coach and the owner of Impact Coaching. She excels at helping motivated clients clearly define and work toward their goals, dreams and purpose in both their professional and personal lives. She is also the founder and President of The Building Hope Society, a Canadian charity that builds schools for children in Kenya.
You can read Elizabeth's article in the Brighter Business Empower Magazine HERE.