http://www.blogtalkradio.com/bolandtraininganddevelopmentAttract, engage & build rapport using communication skills, powerful questions & learning styles most relevant in your business and personal relationships.enCopyright Ann Boland (C/O Blogtalkradio)Sat, 15 Jun 2019 08:30:00 GMTSun, 06 Dec 2015 19:40:22 GMTBusinessBlogTalkRadio Feed v2.0https://dasg7xwmldix6.cloudfront.net/hostpics/88f93ada-802c-4418-a1c3-2b4b61b6846c_conversations_that_matter_-_page_001.jpghttp://www.blogtalkradio.com/bolandtraininganddevelopmentAttract, engage & build rapport using communication skills, powerful questions & learning styles most relevant in your business and personal relationships.feeds@blogtalkradio.comBlogTalkRadio.combusiness,communication,conversation,customer service,conversations that matter,effective communication,family,boland training and development,building rapport,building relationsipsConversations That MatternoAttract, engage & build rapport using communication skills, powerful questions & learning styles most relevant in your business and personal relationships.episodichttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/what-do-you-do-when-they-are-lying-part-3-of-conversations-from-the-heartBusinesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/what-do-you-do-when-they-are-lying-part-3-of-conversations-from-the-heart/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/what-do-you-do-when-they-are-lying-part-3-of-conversations-from-the-heartSun, 06 Dec 2015 19:40:22 GMTWhat do you do when they are lying? Part 3 of Conversations From the HeartWhen you know people are lying to you, what do you do?  This was a question I received from a caller who listened to my Series on Conversations From the Heart 00:13:00Conversations That MatternoFamily,conversation,communication,elderlyEmpowering people to have powerful conversationshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/conversations-from-the-heart-part-2Businesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/conversations-from-the-heart-part-2/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/conversations-from-the-heart-part-2Sun, 06 Dec 2015 18:19:58 GMTConversations From the Heart Part 2Communication and tragedy, how do you do it effectively?   00:15:00Conversations That MatternoCommunication,Emergency,familyHow to communicate "next steps" after a tragedyhttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/a-conversation-from-the-heartFamilyhttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/a-conversation-from-the-heart/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2015/12/06/a-conversation-from-the-heartSun, 06 Dec 2015 18:00:00 GMTA Conversation From the HeartAnn Boland takes an in depth look at the importance of family communication, espeically when there is an elderly person involved.  Have we lost the ability to communicate clearly now that we all have texting? 00:16:00Conversations That MatternoFamily,Communication,Elderly,RespectEmpowering people to have powerful conversationshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/09/17/coaching-your-employees-and-teamsBusinesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/09/17/coaching-your-employees-and-teams/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/09/17/coaching-your-employees-and-teamsTue, 17 Sep 2013 13:30:00 GMTCoaching Your Employees and Teams What do you do when you get the "dreaded complaint" from a customer? How do you encourage someone to step up and pull their own weight in the business?  These questions and others will be discussed this week on air.   00:13:00Conversations That MatternoManaging,Coaching,Conversation,Complaint Department,SuccessWhat do you do when you get the "dreaded complaint" from a customer? How do you encourage someone to step up and pull their own weight in the business?  Thesehttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/08/27/how-do-i-strike-up-a-conversation-about-my-businessBusinesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/08/27/how-do-i-strike-up-a-conversation-about-my-business/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/08/27/how-do-i-strike-up-a-conversation-about-my-businessTue, 27 Aug 2013 13:30:00 GMTHow Do I Strike Up A Conversation About My Business?This is THE #1 question I get asked.  (in various forms).  I will share with you some tips on how to strike up that conversation and stay engaged in it.  This is an "anti-salesy" style that everyone loves.00:15:00Conversations That MatternoSales,Marketing,Training,Conversations That Matter,CommunicationThis is THE #1 question I get asked.  (in various forms).  I will share with you some tips on how to strike up that conversation and stay engaged in it.  This ihttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/08/06/chang-your-beliefs-aka-stop-the-i-cant-syndrome-1Businesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/08/06/chang-your-beliefs-aka-stop-the-i-cant-syndrome-1/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/08/06/chang-your-beliefs-aka-stop-the-i-cant-syndrome-1Tue, 06 Aug 2013 13:30:00 GMTChange Your Beliefs (AKA Stop the I Can't Syndrome)To really change your beliefs, you need to focus your attention on what it is that you want to change - Don Miguel Ruiz. Are you someone who uses the phrase "I'll never be able to do that" or "I can't"?  I know I was someone who said that often.   Listen in and find out what it takes to change a belief and take action.   00:14:00Conversations That MatternoCommunication,Conversation,Don Miguel Ruiz,Limiting Beliefs,GoalsTo really change your beliefs, you need to focus your attention on what it is that you want to change - Don Miguel Ruiz. Are you someone who uses the phrase "Ihttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/02/28/the-art-of-saying-noBusinesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/02/28/the-art-of-saying-no/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/02/28/the-art-of-saying-noThu, 28 Feb 2013 15:00:00 GMTThe Art of Saying No Many people struggle with saying no to others.  Are you one of those people?  YOU decide whether you want to be stuck in intimidation or Yes Syndrome or if you want to gain more confidence and learn to say no, because I tell you what….it is way easier to say yes…anyone can do that; however, it is far more powerful to say no. Listen in on the Radio Show, Conversations That Matter as we talk about The Art of Saying No. 00:14:00Conversations That MatternoSaying NO,Conversations That Matter,Intimidation,Yes Syndrome,Boland Training and DevelopmentMany people struggle with saying no to others.  Are you one of those people?  YOU decide whether you want to be stuck in intimidation or Yes Syndrome or if youhttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/01/17/6-simple-things-you-can-do-to-stay-engaged-in-conversationBusinesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/01/17/6-simple-things-you-can-do-to-stay-engaged-in-conversation/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/01/17/6-simple-things-you-can-do-to-stay-engaged-in-conversationThu, 17 Jan 2013 12:30:00 GMT6 Simple Things You Can Do to Stay Engaged in Conversation One of the best things you can do for any relationship (business or personal) is get engaged in the conversation.  Be curious about what the other person is saying and listen intently and getting clarification when needed.   You will learn tips you can take away TODAY to help you build rapport and relationshisp. 00:14:00Conversations That MatternoCustomer Service,Engaging in Conversation,Effective Communication,Building relationsips,Building RapportOne of the best things you can do for any relationship (business or personal) is get engaged in the conversation.  Be curious about what the other person is sahttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/01/05/simple-quick-and-easy-ways-to-boost-customer-service--partBusinesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/01/05/simple-quick-and-easy-ways-to-boost-customer-service--part/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2013/01/05/simple-quick-and-easy-ways-to-boost-customer-service--partSat, 05 Jan 2013 20:00:00 GMTSimple, Quick and Easy Ways to Boost Customer Service - PartI am going to lead you through a short but intensive topic in a series I’ve created about how you can transform your employees into customer magnets that get results and give your customers a positive customer experience.   00:13:00Conversations That MatternoCustomer Service,Customer Experience,Customer Magnet,Employee Engagement,Employee communicationI am going to lead you through a short but intensive topic in a series I’ve created about how you can transform your employees into customer magnets that get rehttp://www.blogtalkradio.com/bolandtraininganddevelopment/2012/12/17/the-inaugural-launchBusinesshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2012/12/17/the-inaugural-launch/#commentshttp://www.blogtalkradio.com/bolandtraininganddevelopment/2012/12/17/the-inaugural-launchMon, 17 Dec 2012 22:30:00 GMTThe Inaugural Launch This is the inaugural launch of this channel and my mission is to inspire business owners to have conversations that matter through Effective communication Listening intently and clearly Articulating  Powerful conversations and asking powerful questions of one another Speaking with clarify and confidence ·Speaking eloquently to your customer or potential customer so it invites them into a positive experience with you.00:06:00Conversations That MatternoCustomer Service,Effective Communication,Delivering Difficult Feedback,Employee Training,Powerful ConversationsThis is the inaugural launch of this channel and my mission is to inspire business owners to have conversations that matter through Effective communication