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June 23, 2011 7:00 ~ 8:00 pm PDT Radio Show will be hosted by Harriet Cohen Founder/ CEO of Training Solutions. READ MORE about Harriet.
We will discuss;
* Customer service isn't always customer satisfaction and how that can hurt you
* Why customer satisfaction is a key component
* Impact of social media on customer satisfaction
* How do you train staff to be customer savvy?
* Why perception is key
Register HERE for the show details.