http://www.blogtalkradio.com/abigailsternExperienced conference researcher, development director and Divisional Team Leader, with a particular industry focus on Customer Experience, Customer Service, Contact Centres & Marketing. As the Exchange Production Team Leader, I report directly to the Exchange and Company Managing Directors. I am responsible for the strategic development and profit of 12 pan-European large scale events a year. These include the growth of long standing events, matrix events, as well launches into new markets. As a Conference Producer, I am the project co-ordinator between Marketing, Sponsorship and Delegate Sales teams. I am responsible for developing and executing high quailty conferences in a one-to-one business meeting format, right the way through the campaign from start to finish. In this role, primary research, programme development, speaker selection and event execution are key. Specialties: Customer experience, customer insight, analytics, customer service, multi-channel communications, strategic marketing, online customer experience.enBlogTalkRadio.com. All Rights Reserved.Sat, 15 Jun 2019 23:15:00 GMTThu, 04 Nov 2010 10:30:00 GMTBusinessBlogTalkRadio Feed v2.0http://www.blogtalkradio.com/img/btrbetalogo.gifhttp://www.blogtalkradio.com/feeds@blogtalkradio.comBlogTalkRadio.combusiness,customer experience,analytics,augmented reality,cusomer demand,customer loyalty,customer satisfaction,forrester,measuring customer experience,monacoabigailsternnoExperienced conference researcher, development director and Divisional Team Leader, with a particular industry focus on Customer Experience, Customer Service, Cepisodichttp://www.blogtalkradio.com/abigailstern/2010/11/04/acxiomBusinesshttp://www.blogtalkradio.com/abigailstern/2010/11/04/acxiom/#commentshttp://www.blogtalkradio.com/abigailstern/2010/11/04/acxiomThu, 04 Nov 2010 10:30:00 GMTUsing a Fully Integrated Multi-Channel Marketing Programme to Meet Increasing Customer Demands and DJoining me here today is Steven Plimsoll, Vice President, Global Consulting Services – EMEA for Acxiom. Steven is responsible for Acxiom's Global Consulting Services business across Europe, including the Marketing Strategy, Business Process & Technology and Analytics & Consumer Insight practices. With more than 10 years experience of designing and implementing end-to-end, multi-channel, cross-border marketing, CRM, e-commerce and disruptive technology projects, Steven’s deep understanding of business intelligence design and analytics, and a keen awareness of how business, creative and technical concepts intertwine to create successful business solutions gives Steven a unique insight into not only architecting but also delivering transformational market leading solutions. 00:45:00abigailsternnomulti-channel,strategic marketing,cusomer demand,predict spend,ROIJoining me here today is Steven Plimsoll, Vice President, Global Consulting Services – EMEA for Acxiom. Steven is responsible for Acxiom's Global Consulting Serhttp://www.blogtalkradio.com/abigailstern/2010/10/15/using-customer-experience-to-drive-business-growthBusinesshttp://www.blogtalkradio.com/abigailstern/2010/10/15/using-customer-experience-to-drive-business-growth/#commentshttp://www.blogtalkradio.com/abigailstern/2010/10/15/using-customer-experience-to-drive-business-growthFri, 15 Oct 2010 13:00:00 GMTUsing Customer Experience to Drive Business Growth Bruce Temkin is widely viewed as a leading expert in how large organizations build differentiation with customer experience. He has worked with hundreds of large organizations on the business strategies, operational processes, organizational structures, leadership, and culture required to create and sustain superior customer relationships. Bruce is the author of the blog Customer Experience Matters which is one of the most popular blogs on customer experience. He regularly posts insights on topics such as customer experience, branding, and leadership. During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. As a Vice President & Principal Analyst, he was the most-read analyst for 13 consecutive quarters and was one of the most highly demanded consultants and speakers in the industry. Bruce authored several Forrester’s most popular research reports, including: “The Customer Experience Value Chain,” “Experience-Based Differentiation,” and “The Customer Experience Journey.” He is also the creator of Forrester’s “Voice of the Customer Award” and Forrester’s “Customer Experience Index” which rates more than 100 firms on their overall customer experience. Bruce will be speaking at the Customer Experience Exchange, and so is here today to provide you with a sneak preview into some of the issues he’ll be discussing. 00:31:00abigailsternnoCustomer Experience,Customer Loyalty,Customer Satisfaction,Measuring Customer Experience,AnalyticsBruce Temkin is widely viewed as a leading expert in how large organizations build differentiation with customer experience. He has worked with hundreds of larghttp://www.blogtalkradio.com/abigailstern/2010/09/01/moira-dorsey-vp-research-director-at-forrester-disBusinesshttp://www.blogtalkradio.com/abigailstern/2010/09/01/moira-dorsey-vp-research-director-at-forrester-dis/#commentshttp://www.blogtalkradio.com/abigailstern/2010/09/01/moira-dorsey-vp-research-director-at-forrester-disWed, 01 Sep 2010 15:30:00 GMTMoira Dorsey, VP Research Director at Forrester discusses future online customer experiencesMoira Dorsey, Vice President, Research Director at Forrester shares key insights into her research of online customer experience. Moira's research focuses on Channel Design Strategies, Cross-Channel Design Strategies, Customer Experience, Design & Usability Processes, Multichannel Customer Experience, Personas, Phone Self-Service and Web Site Design. Moira serves Customer Experience professionals. She leads a research team that covers topics ranging from voice of the customer programs to modeling the return on investment from customer experience projects. Moira's personal coverage areas include the future of online customer experiences, persona development, multichannel experiences, and user experience reviews. Prior to joining the customer experience team, Moira evaluated retail and financial sites for Forrester's PowerRankings research. Moira began her career at Forrester in 1999 as a research associate in Forrester's consumer technology research group. Moira is a magna cum laude graduate of Wellesley College. Before attending Wellesley, Moira was a professional ballet dancer. She received critical acclaim from The New York Times for her performances in principal roles in ballets such as "Giselle" and "Coppelia." 00:31:00abigailsternnoonline,customer experience,forrester,augmented reality,MonacoMoira Dorsey, Vice President, Research Director at Forrester shares key insights into her research of online customer experience. Moira's research focuses on Ch