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Interview with CRM Guru James Taylor on the Art and Science of Better

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Blake Landau

Blake Landau

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Decision Management Solutions' CEO James Taylor talks with Blake Landau about why the CRM systems most organizations rely are not very smart. Taylor is the author of "Smart (Enough) Systems" and a frequent speaker on decision management. For timely and relevant customer managementcontent please visit www.customermanagementiq.com.

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