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Zane Safrit

Jackie Huba Talks About Trends in Social Media

by Zane Safrit

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Jackie Huba, co-author of Creating Customer Evangelists, founder of The Swom, The Society for Word-of-Mouth (http://theswom.ning.com) joins me to talk about what she sees are the trends in social media.
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Tags:
word of mouth,
social media,
The SWOM,
customer evangelists
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