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Each year, Comblu releases its 'State of Online Branded Communities' Report. Social engagement in today's business world is the norm. However, doing it and doing it well are two very different things. Engaging with your customers incorrectly can have significant reprocussions. In this podcast we will explore what are the best practices that drive high level engagement and who is doing it well. We'll also take a behind the scenes look at the study and its implications to the market. You can download this study free of charge at www.comblu.com