Mette Norgaard: TouchPoints

Strategic planning and learning expert, and co-author of TouchPoints, Mette Norgaard describes how the most common complaint in the workplace is the number of interruptions. Those who lead and manage manage companies face the most unplanned interruptions. Mette Norgaard shares the concept that those unexpected interactions are worthwhile as they are important from becoming a great leader and building a fantastic workplace. Mette points out that ever interaction, whether planned or unplanned provides an opportunity to develop engagement and to promote the organizational values, purpose, and agenda. Mette offers three practices of the head, heart, and hands, that enhance listening skills.They also create the understanding that leadership is not about the leader, but about the people in the organization.