Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

Barry Moltz: Bam! Bust A Myth: Delivering Customer Service

  • Broadcast in Business
Wayne Hurlbert

Wayne Hurlbert


Follow This Show

If you liked this show, you should follow Wayne Hurlbert.
Author and small business expert Barry Moltz shares why it's critical to deliver customer service in this self-service world. He also describes just how to do it. Learn how to bust commonly held myths about customer service and why they are money losers for business. Discover how to assess the value of a customer and when to fire money losing ones. At the same time, find out how to make customer service an integral part of your company's DNA and culture.