John Kador: Effective Apology

Best selling author John Kador shares the crucial principles involved in giving an effective apology to mend fences, rebuild bridges, and restore trust. He challenges our perceptions of what constitutes an effective apology for both the speaker and the recipient. John's 5 R's of a whole hearted apology are designed to heal and to renew a relationship. He also discusses how to accept or reject an apology in the right way.