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Lynn Pierce Show Guest Shep Hyken Customer Serve Expert

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Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

You'll learn how:

  • Customer service can tank your sales
  • Great customer sevice increase sales
  • Customer service increases referrals
  • Customer service leads to client retention

His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The LoyalCustomer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!

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