Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of the bestsellers; Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and his latest book; Amaze Every Customer Every Time. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled, You Are The Magic! Mr. Hyken has received the Council of Peers Award for Excellence, and the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. You can learn more about Shep HERE and follow him on You Tube, Facebook and Twitter.
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