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Training Matters

Training Matters

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Training expert Honey Shelton and her guests share how to improve performance at your company! Valuable, real-world tips on how to elevate the quality of training and turn it into training that matters and sticks!

On-Demand Episodes

Training Matters

Is this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often fail is in deciding what on a process to make a... more
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Training Matters

Honey invites Chad Knutson back to the studio to talk about the Equifax data breach. How did it happen? Could it happen again? How does it affect me? How do I protect my information? Chad also talks about implementing a business... more
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Training Matters

Your brand on the outside is only as strong as it is on the inside. Honey Shelton welcomes Steve Schmidt to the study as they discuss how to identify and embrace a sales mentality at your bank or credit union, all while making sure... more
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Training Matters

From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What's the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa... more
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Training Matters

Questions about how to make smart investment choices? Whether you're just starting out, retirement is around the corner, or you're somewhere in the middle: This episode of Training Matters is for you! Suzie Jones will inspire you to... more
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Training Matters

You don't master leadership through luck, it takes training, experience, self-learning, and staying on top of best practices. Supervisors must have the right attitude and aptitude to excel in their challenging role but all staff members... more
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Training Matters

Is your bank or credit union protected against cyber attacks? Never before have we been under greater threat from the dangers that lurk online. Viruses, malware, phishing, hacking, identity theft, ransomware. Those are just a handful of things... more
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Training Matters

Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to... more
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Training Matters

There's been a lot of talk in the industry about the changes 2017 and a drastically altered Washington DC will bring. We asked our very first guest back on the show to talk about the impact our new president and new administration may have... more
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Training Matters

What are the challenges of being positive in the workplace? How do you manage employees who are stuck in negativity? Why are some people more pessimistic than others, and can you do something about that? Those any other... more
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