Networking on MainStreet with Dirk Cummins
Errol Allen has over 25 years of hands – on experience in the customer service industry including 13 years in a management role. Errol has worked in several industries within the service sector including security systems, newspaper, software, cable television and insurance. Having held positions as an Internal Customer Service Consultant, Call Center Quality Manager and Operations Analyst, Errol understands that a ”systems” orientation is crucial to providing excellent customer service. He is experienced in facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers
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