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Mark Goulston is the author of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (AMACOM; September 15, 2009). He is a psychiatrist, business consultant, executive coach, and a hostage-negotiation trainer for the FBI. A best-selling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes an Internet column on leadership for Fast Company as well as a syndicated column, “Solve Anything with Dr. Mark,” for Tribune Media Services. Frequently called upon to share his expertise with the media, he has been quoted in the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, and Reuters; has offered commentary on NPR, CNN, and Fox News; and has appeared on “Oprah” and “The TODAY Show.”