James Turner, Ph.D.

On January 29 we plan to explore how you can gain information from angry people inspite of themselves.  Such information is often key to resolving the situation as what people say they are angry about may or may not be the issue.  The issue they present may just be a focal point for underlying causes and resolving this issue will not resolve things for long.  A new issue will arise and then you will begin to become angry as your positive efforts seem to fail.

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