Listen! Improve Your Sales and Customer Service Results

Are you "in sales" or "in customer service"? (Hint: The answer is "yes" for anyone reading this.) Whether you outright exchange a product or service for money or not, you sell yourself and serve others when you interact with people. Most of us interact with SOMEONE at some time! When we do, how we LISTEN is as important as how and what we say. This session defines "active listening", explains the importance of acquiring and practicing active listening skills, and identifies specific behaviors that represent what we call "active listening skills".