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Ivin Smith on Driving Service Revenue and Online Parts Sales

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As the corporate world barrels into the digital age, aftermarket supply chain professionals must consider how to better utilize technology to improve their businesses. Pitney Bowes is taking steps toward that kind innovation by focusing on how to better optimize service revenue and make better use of online portals for parts sales.

In the below podcast interview, Ivin Smith, Vice President, Customer Service & WW Technical Support, Pitney Bowes, talks to Kelly Hushin, Online Content Manager, WBR, about why the company is taking these steps and how they’re improving operations. He mentions the implementation of creative incentive programs to drive the sales of fee-based services, among other initiatives.

WBR produces Interlog Summer, a three-day conference for aftermarket supply chain professionals who are looking to automate reverse logistics processes to increase visibility and reduce cost, combat rising transportation costs and achieve better service by optimizing service infrastructures. Visit the website to learn more and to register.

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