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Our guest this morning is Lisa Dinhofer of Koden Consulting Services and today we’ll be discussing 'Crisis Communication Skills for Individual and Mass Casualty Events.'
Lisa is a Certified Thanatologist and Death Educator/Consultant with over 15 years teaching and coaching experience, both domestically and internationally.
She specializes in crisis communication skills for discussing bad news and loss.
She educates law enforcement, forensic, healthcare, clergy, mortuary and corporate professionals on death notification methods and procedures;
crisis communication skills following a mass fatality; working with those impacted from sudden or traumatic loss; workplace loss from death or termination; effective apologies for error or negligence; counseling or termination of employees;
Compassion Fatigue, Burnout, Horizontal Violence and Secondary Traumatic Stress in front-line occupations.
Lisa presented at the 2007 European Transplant Coordinator Organization’s Congress in Prague, the National Health Service Blood and Tissue agency in Liverpool, England, the 6th and 7th International Conference on Grief and Bereavement in Jerusalem and London.
She has been published on WebMD and the American Journal of Forensic Medicine and Pathology.
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It's good to talk.