Competition is fierce in the hotel business. Online review sites can kill a business’ reputation with one bad review. Staffs are untrained, surly or apathetic in a profession that lives or dies on service. So what’s a struggling hotel operator to do? Bring in Anthony Melchiorri, a hotel “fixer,” who can turn any establishment around in weeks … and he does just that in Hotel Impossible, a new one-hour series on the Travel Channel airing Monday’s at 10|9c.
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