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Join professional musician Earl Tiffin and professional artist Hannah Tiffin in a discussion on building and maintaining the reputation of your business of passion or small business. This topic is going to be a tough one! Today there is so much more to think about when it comes to the reputation of our businesses than there ever was before! We have online reviews our customers can leave reviews on, we have websites and Facebook, there are blogs and tweets. There are tons of ways for customers to communicate that they are unhappy with our small businesses today and you would be lucky if you could find them all, not to mention make good on them.
What is a small business owner to do? Should you go out and purchase reputation management software to let you know when someone is talking badly about your business? Should you be overly nice and give more than you can afford to win their smiles? NO!
Reputation is really about what we as BOP (business of passion) owned do BEFORE we ever see our customer. We must set perimeters, allow ourselves the gift of saying no to things that will not be good for us, we must be committed to our successes enough to be present and dependable. We must have pride in our work and ensure that what we are presenting really does represent what we want our clients to see. And we must have pride and honesty in the messages we are sending to them!
Join us for a discussion on Reputation where we will cover all the bases and even share some of our experiences in the past with reputation challenges!
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