RTOL presents Part 1 on Effective Communication

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Have you ever said something in a meeting or to someone in normal conversation and they totally heard the opposite of what you just said?" Do you find yourself saying "That's not what I said!" often?

In this two part series we will uncover the reasons why people hear what they want to hear. We will review the essentials of effective communication. Learn why we argue and how to defuse arguments before they begin.

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