Working with and Learning from Conflict in Higher Education

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Texas Conflict Coach

Texas Conflict Coach

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Bill Warters, an expert on conflict resolution in higher education, will describe the Master of Arts in Dispute Resolution program based in the Department of Communication at Wayne State University in Detroit.  He will review dispute resolution in Higher Education generally and explore some current trends in the field. He will also describe a new community conflict resolution outreach initiative into the East Side of Detroit.  Finally, Bill will introduce listeners to some very useful resources he maintains for educators interested in conflict resolution.

Bill Warters, Ph.D., is the Academic Director of Wayne State University's Master of Arts in Dispute Resolution program where he teaches courses on social conflict, mediation, and communication technologies. Bill is the author of Mediation in the Campus Community: Designing and Managing Effective Programs (Jossey-Bass, 1999). He is also webmaster of CREducation.org, a site supporting conflict resolution in educational settings.

Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is president of the  Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.  Zena is a lawyer and a former president of the Academy of Family Mediators.  She is the recipient of the Michigan Lifetime Achievement in Mediation Award; the National Education Association/Saturn Corporation Award for Union-Management Collaboration; the John Haynes Distinguished Mediator Award; and the Kumba Award from the National Conference on Minorities in ADR.

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