Texas Conflict Coach

Texas Conflict Coach


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Medical Misunderstandings - Narrowing the Physician - Patient Communication Gap

  Broadcast in Health

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(347) 324-3591

Medicine is more complex than ever and the complexity is only increasing due to healthcare reform, new technology, new medications, complex treatments to name a few.  As health care continues its transformation, so will the relationship between physician and patient.   Patients are finding that they have less time in which to present , discuss, or follow up on an health issue and, in addition, it's increasingly difficult to understand medical terms and treatment options.   Given that time with healthcare providers is shorter than most patients prefer, it's critical to use that time wisely ... but how, given the constraints?  It's important for both physicians and patients to understand the challenges that each face.  Jetta will talk about how to maximize the use of limited time with a physician by using simple communication skills and techniques to avoid miscommunication and misunderstandings, get solid and understandable information, and to maximize your healthcare experience.

Jetta Todaro is a mediator who has worked in conflict management and conflict resolution for almost 25 years including healthcare issues.  She has mediated patient -physician issues in the Texas Medicare Mediation Program; potential or perceived adverse or unexpected patient  outcomes; physician practice issues; as well as private/nonprofit/governmental local, state and federal issues.  Most recently, she was a Healthcare Ombuds/Mediator for Kaiser Permanente in Oakland, CA.

Communication Skills
Communication Techniques
Complex Treatment
Conflict Connections Inc
conflict management
conflict resolution
Healthcare Issues
Healthcare Ombuds/Mediator
Healthcare Reform
Jetta Todaro
Kaiser Permanenta
Medical Terms
New Medications
New Technology
Pattie Porter
Physician and Patient Relationship
Texas Medician Mediation Program
The Texas Conflict Coach