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Deescalating the Drama in Health Care Conflict

  • Broadcast in Health
Texas Conflict Coach

Texas Conflict Coach


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Quality patient care is critically important not only to the patient receiving services and the family navigating the health care system to support their loved one; but it is also very important to the physicians, nurses and myriad of health care  providers who are dedicated to serving their patients. However, the complexity of managing and engaging in our health care system is all involved is chock-full of emotionally-driven conflict and escalated disputes. How can we engage in these conflicts constructively and collaboratively before they get to the courthouse? Our guest, Dr. Haavi Morreim, will share her wealth of experience in the health care industry. Listeners will learn how important it is for health care providers, hospital systems and families to work collaboratively together toward quality patient care and  will discuss communication strategies to support conflict management and resolution.

Haavi Morreim, JD, PhD, is a Professor in the College of Medicine, University of Tennessee Health Science Center.  She does clinical teaching, consulting, and research, with special interests in conflict resolution,  health care's changing economics, and the litigation issues surrounding clinical medical research.  Dr. Morreim has authored two books and one hundred fifty articles in journals of law, medicine, and bioethics, and has presented hundreds of invited lectures nationally and internationally.  Dr. Morreim is also a licensed attorney and an active mediator for both civil and family litigation.