A Manager's Dilemma: How do YOU figure out what's wrong

Front-line managers to CEOs are all asked to put out fires and fix problems. Stephen Kotev, my guest co-host and I will discuss a simple way to determine what is going wrong in the workplace. We will focus on what managers can do to unravel their problems and understand new ways of breaking down issues into resolvable segments. We will review 5 areas that are the most common root causes to conflict. Identifying the right one is crucial to resolving the conflict effectively.

Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation, conflict analysis, facilitation, training and somatic education to private and government clients. He holds a Master of Science degree from George Mason University's School for Conflict Analysis and Resolution and a black belt in the Japanese martial art of Aikido. He is a former employee of the Association for Conflict Resolution, the American Bar Association Section of Dispute Resolution, the Ohio Commission on Dispute Resolution and Conflict Resolution and the D.C. Court Services and Offender Supervision Agency as an ADR Specialist.

Stephen can be reached at www.StephenKotev.com