The GAP between what is and what could or should be, on any dimension of human existence, is what creates conflict. With this fundamental perspective, conflict thus represents the human potential for growth or stagnation -- depending on how conflict is managed. What gap has top priority? What is the source of the gap and, in essence, the right definition of the problem? What solution will close the gap, given that definition of the problem? How will that solution be implemented and be put to effective use? Which of five conflict modes (competing, collaborating, compromising, accommodating, and avoiding) is most effective at answering each of these recurring questions?Join us as we speak with Dr. Ralph Kilmann, senior consultant for Kilmann Diagnostics, Inc. and the author of the renowned conflict assessment tool the Thomas-Kilmann Conflict Mode Instrument.
Click on Ralph Kilmann and The Kilmann Workbook Store for more information
Go to Kilmann Diagnostics for more information on Advanced Training in Conflict Management and The Thomas-Kilmann Conflict Mode Instrument (TKI) and take the TKI online.
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