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The Eight Essential Steps to Conflict Resolution

  • Broadcast in Self Help
Texas Conflict Coach

Texas Conflict Coach


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Got Conflict? Based on the works of Dr. Dudley Weeks, we highlighted the key ingredients to conflict and the essential steps to conflict resolution based on the book "The Eight Essential Steps to Conflict Resolution." First, we examined a new way of thinking about conflict and defined what Week's describes as a conflict partnership. This kind of partnership is about resolving conflicts that are effective and sustainable and focuses both on the immediate conflict and the overall relationship Then, we reviewed the ingredients of conflict to include ? Diversity & differences ? Needs vs wants ? Perceptions ? Power ? Values & principles ? Feelings & emotions ? Internal conflict Listeners then learned the 8 essential steps to conflict resolution as applied to a neighbor conflict. Fieldwork: Think about an upcoming difficult conversation you need to have with someone and begin to practice the first essential step…creating an effective atmosphere. This means to prepare for your conversation. Where will you have the conversation? Consider the timeliness of the conversation. How will you approach the person so that the person is ready to receive and listen to your concerns? What are your specific needs and how will you communicate these needs to the other person? What do you anticipate are the needs of the other person? What do you need to do to be prepared to listen and not interrupt the other person's side of the story? What are you prepared to offer as options for moving forward with your conflict situation that will be mutually benificial? Most importantly, be PREPARED for your difficult conversation.