Understanding each other regardless of race or ethnicity is critical in mitigating and resolving crisis. At some point we have to care more about the indiviual than we do where they come from or what they look like. How do we break through these barriers? How do we maximize our ability to help the client resolve their crisis situation unless we can understand what they are saying, what it really means, and what their needs really are? This episode provides answers to those questions and more.
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