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Got clients? Know how to keep them?
Increasing your client retention saves you money, time, and energy in your marketing. The longer a client stays with you, the more money you make from them. Loyal clients also become your best advocates and refer new business to you. A great way to increase client retention is through appreciating your clients. You can do this by sending gifts, but it is important that it be done in the right way.
Our Guest: Deb Brown is the founder of Touch Your Client's Heart, a client appreciation company. Touch Your Client's Heart believes the key to client retention and word of mouth referrals is as simple as client appreciation gifts, but it must be done the right way. To find out How to Make Your Clients Fall in Love With You, enter your name and email in the upper right corner at http://www.TouchYourClientsHeart.com.
Your Host: Tai Goodwin is founder of LaunchOlogy 101, LLC and Editor in Chief of Launch While Working.com. She is on a mission to help 100 ambitious professionals launch while working by 2014. As a former employedpreneur™ (employed entrepreneur) Tai understands the challenges of starting a business while managing a day job. Possessing an exceptional gift for balancing passion with practical action, Tai gives clients and audienes exactly what they need to go from stuck to started, helping them create the life and the work they really want.
It's good to talk.